">Animals Bloganimals life

Privacy Policy

We are committed to protecting your privacy. We use the information we collect to assist us in processing orders. Please read on for more details about our privacy policy.

The Information We Collect:
We only collect the necessary information from you, such as name, email address, address and payment information, to process orders.

We Do Not Share Your Personal Information:
We do not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.

Spam Email and Use of Email Addresses:
We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.

Use of Cookies:
We use cookies to enhance your shopping and browsing experience and keep track of your order information. The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number.

Do you still have questions?

If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us.

Terms and Conditions

Sales Policy:

Prices are subject to change without notice. Orders can be done by on line, phone, fax, or email. We accept Visa, MC, Discover, & American Express. No COD's Accepted.

Shipping Policy:

All pond supplies are generally sent by UPS ground shipping which is most economical. You can also select UPS second day, UPS three day, and UPS next day if you prefer. If some of your order items happen to be out of stock we will have them shipped directly from the manufacturer resulting in you receiving two or three packages to complete your order. However, this rarely happens. There will not be any additional shipping charges because of multiple deliveries.

Return Policy:

1. Non-returnable items include chemicals, medications, water conditioners, and pond liners.
2. NO refund on any shipping and handling costs. Special order items, sales or special deals are also not returnable.
3. The merchandise must be in resalable UNUSED condition and returned in the original undamaged packaging. All warranty books, instructions manuals, parts and accessories must be included as well as the original box in which the item was shipped. To protect the original factory carton from any additional shipping damage, please place it inside another carton for return shipping. Returns are subject to a 25% restocking fee.
4. Acceptance of merchandise is final only after inspection.
5. Customer is responsible for return freight to us as well as the original freight costs except for defective and items shipped in error Note: on orders sent with free freight, customer will be responsible for actual outgoing freight charge.

Freight Policy:

• Customer is responsible for unloading the item(s) from the truck. Truck drivers are not responsible for getting oversized items off the truck. Shipping charges do not include a lift gate! If you require lift gate service to unload your equipment, please Contact us for a quoted price.
• IMPORTANT - Inspect Freight BEFORE YOU SIGN. Note on the freight bill any obvious damage at the time of delivery. Failure to do so will result in you or your company being liable for the damaged merchandise. Notify the carrier immediately upon delivery of any noticeable damage. We cannot assist you in working out a settlement with the carrier unless they are immediately notified of the damage. If you suspect internal damage OPEN IMMEDIATELY! Even if no damaged goods are suspected, open the carton within 24 hours and make a thorough inspection. Hold all damaged goods and their packaging materials for inspection by the carrier. Please make sure you retain a signed copy of the Bill of Lading or shipping paperwork for your records.
• Once you are contacted for delivery by the carrier, it is your responsibility to accept delivery unless other arrangements are made. Any storage fees incurred due to failure to accept delivery will be the customers responsibility.
• In the event a customer refuses shipment after shipping from the factory, the customer will be responsible for all freight charges to and from the shipping location and a restocking fee.
• In the event a customer requests to pick up a shipment at a local freight company terminal and the customer does not pick up the shipment, the customer is responsible for the cost of shipping both to and from the freight terminal and a restocking fee.

Note: If the customer returns the item(s) for any reason except that it is defective, customer is responsible for outgoing freight as well as return freight.

UPS Policy:

• IMPORTANT - Inspect all packages, especially fish, BEFORE YOU SIGN. Note on the delivery receipt any obvious damage or notify the driver if present at the time of delivery. Failure to do so will result in you being liable for the damaged merchandise. Call UPS immediately at 1-800-742-5877 to file a damage claim upon delivery of any noticeable damage. We cannot assist you in working out a settlement with UPS unless they are immediately notified of the damage...and we are unable to accept responsibility for damage if the goods have been signed for and accepted in "Good Condition". If you suspect internal damage OPEN IMMEDIATELY! Even if no damaged goods are suspected, open the carton(s) within 24 hours and make a thorough inspection. Hold all damaged goods and their packaging materials for inspection by UPS and call them at 1-800-742-5877 to file a damage claim.
• In the event a customer refuses delivery after the merchandise has shipped from the factory, the customer will be responsible for all UPS charges to and from the shipping location and a restocking fee.
• In the event a customer cancels an order after the merchandise has shipped from the factory, the customer will be responsible for all UPS charges to and from the shipping location and a restocking fee.

Note: If the customer returns the item(s) for any reason except that it is defective, customer is responsible for outgoing UPS charges as well as return UPS charges.

Warranty Claims:

We will only warranty items sold for the first year after date of sale regardless of the manufacturer warranty, after the first year all warranties are provided by the original manufacturer. Customer is responsible for all outgoing UPS charges as well as return UPS charges. Products returned for warranty consideration must be sent to our order fullfillment vendor or the manufacturer for their evaluation and final disposition.

Waiver:

We shall not be responsible for any damage caused by shipping delays, use of products, errors in shipping, or damage to personnel, lost income and damage caused by the installation of said products.